Overview - booking the hide @ mt franklin STUDIO OR homestead B&B

(If you are wishing to book Central Springs Cottage please click here)

Thank you are booking The Hide @ Mt Franklin located on a beautiful 44 acre property nestled in the foothills of Mt Franklin, a short drive from Hepburn Springs and Daylesford. The studio has 2 queen sized bedrooms and a day bed in the living room which sleeps 1 and the Homestead B&B has 1 queen bedroom with sitting room and private courtyard.

Booking information Below we provide instructions on how to pay. Please pay the amount requested in your confirmation email.

STOP! BEFORE YOU MAKE PAYMENT!

If you pay straight away PLEASE SEND US AN EMAIL WITH THE BANK TRANSFER RECEIPT IMMEDIATELY SO WE CAN RESERVE THE ACCOMMODATION FOR YOU, OTHERWISE IT COULD BE 3 DAYS BEFORE WE KNOW YOU HAVE BOOKED AND SOMEONE ELSE MAY HAVE BOOKED (THEY WILL GET FIRST RIGHT TO THE BOOKING). 

OR

If it is more than 24 hours since you received the email confirming the tariff for your stay you must call us on 0427 547 644 or 0417 575 397 before you proceed to ensure that someone else hasn't booked in the meantime.

 

 

 

DIRECT BANK TRANSFER FROM YOUR BANK ACCOUNT TO THE HIDE BANK ACCOUNT VIA INTERNET BANKING OR GOING TO A BENDIGO BANK BRANCH AND MAKING A CASH DEPOSIT.

 

Please make your payment to:

Bendigo Bank

BSB: 633 000

Account: 150926020

Account Name: The Hide @ Mt Franklin

As internet transfers take up to 36 hours to reach our account you must email us as soon as you make the payment providing the receipt number or the receipt, so we do not re-open bookings.

 

 

 

WHAT HAPPENS NEXT?

Once we have confirmation of your payment we will send you an email confirming your booking. 

A few days before your arrival we will send an email with directions.

Please feel free to email or call us at any time should you have any questions or need assistance.

 

Questions? Go to our FAQ page or call us if the answers aren't there.

 

Check In and Check Out

You are welcome to arrive at The Hide from 3pm. Around 3 days prior to your arrival you will receive an email from us containing directions and other important information. We recommend you print and follow these directions rather than using a GPS.

We request that you vacate The Hide by 10.30 am on the day of departure so we can prepare for our next guests.

 

Cancellation Policy

Cancellation - If you cancel your booking at any time there are cancellation fees.

We will provide refunds under the following conditions:

 

100% refund less fee: 21 days or more notice                                                                                                

50% refund less fee: 14-20 days notice 

25% refund less fee: 4-13 days notice

No refund will be payable if you cancel with less than 4 days notice.

Fee means:

Where you paid by  direct bank transfer or another method the fee will be 10% of the total tariff. If there are any additional administration fees we will inform you of these in writing before booking.

Other Terms and Conditions

By booking you are confirming you have read and are agreeing to all of our terms and conditions. Please visit our Terms and conditions page